Resources

EVENT PENGUINS WEB

Step 1. Go to www.eventpenguins.com and click on Sign up. Step 2. Sign up by filling in your full name, email and password after which you will receive a confirmation email. Step 3. Click the link given in the email to activate your account. You will then be able to log in with your new username and password. You will be required to select a subscription package and pay with PayPal or try our free trial version in order to proceed.

EP users can form a group that works towards the planning of an event. There are three basic roles that members of the group can be assigned; administrator, manager and planner. The individual who creates the group is automatically assigned the admin role. There can be more than one admin in each group.

There is no limit to the number of members within a group.

On your Event Penguins account page, click 'Groups' and you will be able to view the groups.

You can only join a group upon receiving an invite from the group admin.

Yes you can. As long as you are a group member of that particular group.

EVENT PENGUINS SOFTWARE

Event Penguins, in short (EP) is an event management application suitable for individual event planners and small to large event management corporations. EP aids in sequentially planning and executing an event. You can conduct a post-event analysis using EP. Click here to see the full list of features.

Operating system supported: Windows XP, Vista, Windows 7, Windows 8 and Windows 8.1 (32-bit & 64-bit versions). General System requirements: NET Framework 4.0 needed to run Event Penguins. Minimum: 120MB free hard disk space, 1.6 GHz CPU, 200 MB RAM, 1024x768 screen resolution display, and Internet connection needed.

There are different price packages. You are charged on a pay-as-you-go basis and thus only paying only for the data you use. For more details on our pricing, click here.

All payments for different subscriptions can be done through PayPal.

Pebbles are Event Penguins' monetary value or credit system, Users have to buy or top up Pebbles into their accounts in order to continue to enjoy using Event Penguins services. Pebbles can be purchased in bundles of 100 at a time.

Yes, once you register and download EP, you will be given 50 free pebbles to help you kick start using EP.

Log on to your Event Penguins Account. On the dashboard, click on the ‘My Account’ then click ‘buy pebbles’. Once you click, you will have an option to ‘Pay with PayPal’. Click that option and fill up your PayPal detail and proceed to buy pebbles. Kindly note that the minimum number of pebbles that can be purchased is 100 pebbles.

No. Pebbles do not expire.

There is no limit to the number of events users can create on EP. You can create as any event as you want.

Migration from one package to another is simple. Navigate to the ‘My Account’ button and select the package you would like to migrate to. Pebbles are revalued upon migration to another package. The new pebble balance will be shown for the chosen package. A migration fee of 10USD will be applied.

A subscription fee is a monthly fee paid by the account users in order to keep their account active.

EVENT TICKETING

In addition to PayPal processing fees you are required to pay 2.7% of the ticket selling value+ US$0.70 per ticket for tickets that cost less than US$13.76. Tickets that cost more than that will accrue the normal PayPal processing fees + US$10 per ticket.

Kindly contact the support team at support@eventpenguins.com. We will ensure that everyone has been refunded and we will proceed to cancel the event for you.

Event managers can use Event Penguins mobile manager to authenticate the tickets by scanning the bar code on the ticket.

Your event will be published on our website within 24 hours.

Publishing an event is free. We only charge for processing tickets if the event is a paid event.

You may kindly contact the Event Penguins team at support@eventpenguins.com and we will proceed to advise you accordingly.

It takes approximately 7 working days after event closure to process ticketing funds.

EVENT ATTENDEES

On your account profile, click on 'My tickets', the details about the event as well as the organizer are stated. You may contact the organizer for more information.

When you log in to Event Penguins website, click ‘My tickets’ on your account profile to view your tickets

Yes. All your information details are safe with us. You may refer to our privacy policy for more informaton.

Yes. The event Penguins team will send you an email to your registered email address informing you of the cancellation.

If the event organizers allow a refund, you may contact the Event Penguins team at +603-89941022 and we will proceed to process the refund to you. You will receive the refund within seven working days after it has been initiated.